by fans

Weverse Company
Easy-to-Understand Privacy Policy

We have organized how Weverse handles personal information in an easy-to-understand manner so that fans and artists around the world can communicate and be together with peace of mind. To safely provide fan platform services such as community activities, content, and merch purchases, Weverse provides clear guidance on what information we collect, how we use the collected information, to whom we provide or outsource it as necessary, when and how we destroy it, and what protective measures we undertake.

Collection of
Personal Information

Use of
Personal Information

Provision & Outsourcing
of Personal Information

Destruction of
Personal Information

Personal Information
Protection

Rights of
Users

Collection of Personal Information

Weverse Company collects and uses the minimum personal information necessary to provide its services.

Upon Weverse Account Signup

ID (email), password, nickname, country/region of residence

Upon Weverse Services Signup

User authentication information (linked with Weverse Account), nickname, profile image

Upon Purchasing Products on Weverse Shop

At the time of product purchase: Purchaser information (name, email, contact information), Weverse Account ID (email)
At the time of shipping details input: Shipping address information (name, contact information, address), Tax Identification Number (when shipping to certain countries)

Upon Service Use/Access

Automatically generated and collected information such as service use records (access/use logs, etc.), IP address, device information (e.g., OS/app version), cookies, etc.

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Use of Personal Information

Weverse Company uses personal information only for the purposes consented to in advance.

Service Provision

Providing services and managing the accounts, including Weverse Community, Weverse Shop, Weverse Membership, Weverse Concerts, Weverse Albums, etc.

Member Management

Confirmation of intent upon signup and deletion of a member account, user identification within the services, identity verification, and prevention of unauthorized use

Service Improvement

Usage statistics analysis, providing customized services, developing new services, and delivering service notices

Marketing and Events

Sending advertisements and promotions (only where consented to), event operation, and prize shipping to winners

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Provision and Outsourcing of Personal Information

Weverse Company provides personal information to third parties only with the separate consent of the members or when based on laws and regulations. A portion of the tasks is outsourced to external companies for seamless service provision.

Provision to Third Parties

We do not provide personal information to third parties without consent. We provide it only when there are special provisions in laws and regulations, or with the member's consent.

Key Examples

Operation of onboarded labels, usage statistics analysis, on-site event reservation and operation, membership card production, etc.

Outsourcing of Processing

We enter into outsourcing contracts to ensure safe processing. The prohibition of processing personal information outside the scope of work, technical and managerial protective measures, restrictions on re-outsourcing, and management/supervision of trustees are explicitly stated in the contract.

Key Examples

Customer service (call center operation), text message delivery, payment processing, product shipping and logistics, event operation, service/system development and operation tasks, etc.

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Destruction of Personal Information

Weverse Company safely destroys members' personal information without delay once the purpose of collection and use is achieved, in accordance with internal policies and other data protection grounds under relevant laws.
* Exceptions apply where relevant laws and regulations mandate retention for a specified period.

Retention Period

Personal information is destroyed without delay once the purpose of use is achieved or the retention period consented to by the user expires.

Destruction Method

Electronic files are deleted in an irrecoverable manner, and printed paper items are shredded or incinerated.

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Personal Information Protection

Weverse Company applies reasonable protective measures to ensure safety so that personal information is not lost, stolen, leaked, altered, or damaged.
To protect your personal information, please do not share account information such as passwords with others, and take care not to expose your login information on shared devices or in public places.

Encryption Protection

Important information, such as passwords, is encrypted for protection, and files and transmitted data are also safely managed using security measures, including encryption.

Intrusion Detection & Prevention

We operate intrusion detection and prevention systems and monitor 24/7 to prevent personal information from being leaked or damaged due to hacking or external intrusions.

Virus Response

We use vaccine programs and update them periodically to prevent damage from computer viruses.

Privacy Training

We reasonably limit the number of personnel authorized to process personal information and regularly conduct training for processing staff.

Security Inspection

We regularly check whether the Privacy Policy is being implemented and whether relevant employees comply with it, and take corrective or improvement measures if necessary.

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Rights of Users

Weverse Company supports members so that they can exercise their rights related to personal information at any time.

You can request rights such as access, correction/deletion, suspension of processing, and withdrawal of consent regarding your personal information at any time.
You can proceed to exercise your rights through the method (contact information) guided below.

Main Inquiry