Contents
Article 1 Privacy Notice
This Privacy Notice (this “Notice”) is issued by Weverse Company Inc. (“Weverse,” “we,” “us,” or “our”) and is addressed to our general customers, visitors to our Sites, users of our Apps and other users of our services (together, “you”). In this Notice, the term “App” means any application made available by us (including where we make such applications available via third-party stores or marketplaces, or by any other means), and the term “Site” means any website operated, or maintained, by us or on our behalf. However, services with their own privacy notice will adhere to their own privacy notice.
As this Notice may be amended or updated from time to time, we encourage you to regularly check this Notice to review any changes with the terms.
The definition of “personal information” used in this Notice is as follows:
personal informationArticle 2 Purposes of Processing Personal Information
We process your personal information for the following purposes pursuant to applicable law:
- To provide our Sites, Apps, products and services: Providing our Sites, Apps, products or services; creating an account; providing customer support on the use of services; identifying and preventing wrongful uses; providing functions for joining the Weverse community and for community activities; performing statistical analyses; providing promotional materials (upon request); and communicating with you in relation to our Sites, Apps or services, provision and operation of event services (confirming participants for events, providing and delivering prizes to winners, handling other complaints), and manufacturing individually customized products.
- To operate our business: Operating and managing our Sites, Apps and services; providing you with content; displaying advertising and other information to you; authenticating users for the sales/delivery of products and the identification and prevention of duplicate purchases/uses or other wrongful uses; communicating and interacting with you via our Sites, Apps or services; and notifying you of changes to any of our Sites, Apps or services.
- To perform communications and marketing activities: Communicating with you via any means (including via email and app push alerts) to provide news items and other information in which you may be interested, subject to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; where applicable, enabling you to opt-out to withdraw your consent to or unsubscribe from emails sent by us, and recording your choice.
- To manage IT systems: Managing and operating our communications, IT and security systems; and auditing (including security audits) and monitoring such systems.
- To improve our Sites, Apps and services: Identifying issues related to our Sites, Apps or services; planning improvements to our Sites, Apps or services; and developing new Sites, Apps or services.
Article 3 Processed Personal Information
The personal information that we process about you is as follows:
- What is "required items"?: Information required to provide the service's fundamental functions
- What is "optional items"?: Information collected additionally to provide specialized services (Your use of the service will not be restricted even if you do not enter optional items.)
| Service | Time of processing | Personal information Processed | Period for retention and use |
|---|---|---|---|
| weverse account | New account sign-up | General members: Account (email address), password, name, nickname Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, nickname |
For 3 months after deleting the account or period stated in relevant laws. |
| Accounts sign-up before May 25, 2022 | General members: Account (email address), password, name, and whether you are a South Korean resident or foreigner Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, and whether you are a South Korean resident or foreigner |
||
| Weverse | Service sign-up | User verification information (for connecting to weverse account) | For 3 months after leaving the service or period stated in relevant laws. |
| When using the artist community services | Nickname, profile image | ||
| Paid service purchase | Receipt number (for in-app purchases) | ||
| Processing refund requests from customers using paid services | weverse account (email address), name (first name and last name), bank name, bank account number, address | For 5 years after the refund, as stated in relevant Korean laws. | |
| When reporting illegally filmed materials | Name, mobile phone number (telephone number), email address | For 3 years from the reported date, as stated in relevant Korean laws | |
| Weverse Shop | Service sign-up | User verification information (for connecting to weverse account) | For 3 months after leaving the service or period stated in relevant laws. |
| Entering shipping address for purchasing products | Recipient information (Name, mobile phone number, and address), Taxpayer identification number (when shipping to certain countries) | ||
| Upon purchasing products | Customer information (Name, email, and mobile phone number), weverse account ID(email) | ||
| Payment information (credit card number, cardholder name, expiration date, and CVV code) | Retained for 10 years after the time of payment | ||
| USA Shop customer’s sales tax billing information (name, contact information, and address), and order number | Retained for 7 years after the time of payment | ||
| Membership purchase | Name, mobile phone number, and gender | Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc. | |
| For producing the membership card included in a membership kit | Membership user name and membership number | Retained for 90 days after Weverse membership kit purchase or as stated in relevant Korean laws. | |
| Weverse Concerts | For providing performance contents | Email address, user verification information (for connecting to weverse account), and purchase status of related products. | 90 days after the ends of performances (concerts, showcases, fan events, etc.). |
| Weverse albums | Service sign-up | User verification information (for connecting to weverse account) | For 3 months after leaving the service or period stated in relevant laws. |
| Checking user information when adding album | Nickname and weverse account (email address) | ||
| Phoning | Service sign-up | Nickname, and user verification information (for connecting to weverse account) | For 3 months after leaving the service or period stated in relevant laws. |
| For Phoning chats and real-time LIVEs | Messages nickname | ||
| Use of paid service | Receipt number (for in-app purchases) | ||
| V LIVE (Service terminated: December 31, 2022) |
Identifying customers to refund V COIN | General members: Email address, password Members connected with social media accounts (NAVER, Facebook, Google, LINE, Twitter, Apple, Weibo, QQ): Social media log in and connection information |
For 3 months after a refund or period stated in relevant laws |
| For processing V COIN refund request | V LIVE number (VID), recipient's name (first name and last name), recipient's address, recipient's phone number, bank account information for a refund (bank name, account number, branch name, SWIFT code, etc.) | For 5 years after the refund, as stated in relevant Korean laws | |
| Weverse Concerts | For providing performance contents | Email address, user verification information (for connecting to weverse account), and purchase status of related products. | 90 days after the ends of performances (concerts, showcases, fan events, etc.). |
| For all services | Event | Prize shipping: weverse account (email address) and recipient information (Name, mobile phone number, and address) | For 1 year from the end of the relevant event, and up to 6 months from the announcement of prize winners for the personal information of non-winning participants |
| Offline performance events such as fan meetings, public broadcasts, etc.: weverse account (email address), name, date of birth, and phone number Online performance events such as video call fan meeting: weverse account (email address), name, date of birth, phone number, and social media account (KakaoTalk or LINE) |
For 1 year from the end of the event for event winners, and for up to 3 months from the end of the event for non-winning participants | ||
| Handling customer inquiries | General inquiry: weverse account (email address) and the details of the customer inquiries Purchase inquiry: weverse account (email address), the details of the customer inquiries, mobile phone number |
Stored for 3 years after the customer inquiry in accordance with relevant laws. | |
| For SMS authentication | Country code and mobile phone number | For 1 year after deleting the account, or as stated in the relevant Korean laws | |
| Transmission of advertising information for marketing | Email address, automatically generated information(App push identifier, device information, etc.) | For 3 months after deleting the account or period stated in relevant laws. | |
| Accessing and using the service, providing services for reward | Information automatically generated by cookie, service usage history (date of log-in, IP address, fraudulent usage, etc), device information (unique device identifiers and OS version) and logged-in country | For 3 months after leaving the service or period stated in relevant laws. |
- Time of processing: New account sign-up
- Personal information Processed: General members: Account (email address), password, name, nickname
Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, nickname - Period for retention and use: For 3 months after deleting the account or period stated in relevant laws.
- Time of processing: Accounts sign-up before May 25, 2022
- Personal information Processed: General members: Account (email address), password, name, and whether you are a South Korean resident or foreigner
Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, and whether you are a South Korean resident or foreigner - Period for retention and use: For 3 months after deleting the account or period stated in relevant laws.
- Time of processing: Service sign-up
- Personal information Processed: User verification information (for connecting to weverse account)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: When using the artist community services
- Personal information Processed: Nickname, profile image
- Period for retention and use: For 3 months after deleting the account or period stated in relevant laws.
- Time of processing: Paid service purchase
- Personal information Processed: Receipt number (for in-app purchases)
- Period for retention and use: For 3 months after deleting the account or period stated in relevant laws.
- Time of processing: Processing refund requests from customers using paid services
- Personal information Processed: weverse account (email address), name (first name and last name), bank name, bank account number, address
- Period for retention and use: For 5 years after the refund, as stated in relevant Korean laws.
- Time of processing: When reporting illegally filmed materials
- Personal information Processed: Name, mobile phone number (telephone number), email address
- Period for retention and use: For 3 years from the reported date, as stated in relevant Korean laws
- Time of processing: Service sign-up
- Personal information Processed: User verification information (for connecting to weverse account)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Entering shipping address for purchasing products
- Personal information Processed: Recipient information (Name, mobile phone number, and address), Taxpayer identification number (when shipping to certain countries)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Upon purchasing products
- Personal information Processed: Customer information (Name, email, and mobile phone number), weverse account ID(email)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Personal information Processed: Payment information (credit card number, cardholder name, expiration date, and CVV code)
- Period for retention and use: Retained for 10 years after the time of payment
- Personal information Processed: USA Shop customer’s sales tax billing information (name, contact information, and address), and order number
- Period for retention and use: Retained for 7 years after the time of payment
- Time of processing: Membership purchase
- Personal information Processed: Name, mobile phone number, and gender
- Period for retention and use: Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc.
- Time of processing: For producing the membership card included in a membership kit
- Personal information Processed: Membership user name and membership number
- Period for retention and use: Retained for 90 days after Weverse membership kit purchase or as stated in relevant Korean laws.
- Time of processing: For providing performance contents
- Personal information Processed: Email address, user verification information (for connecting to weverse account), and purchase status of related products.
- Period for retention and use: 90 days after the ends of performances (concerts, showcases, fan events, etc.).
- Time of processing: Service sign-up
- Personal information Processed: User verification information (for connecting to weverse account)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Checking user information when adding album
- Personal information Processed: Nickname and weverse account (email address)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Service sign-up
- Personal information Processed: Nickname, and user verification information (for connecting to weverse account)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: For Phoning chats and real-time LIVEs
- Personal information Processed: Messages nickname
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Paid service purchase
- Personal information Processed: Receipt number (for in-app purchases)
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Time of processing: Identifying customers to refund V COIN
- Personal information Processed: General members: Email address, password
Members connected with social media accounts (NAVER, Facebook, Google, LINE, Twitter, Apple, Weibo, QQ): Social media log in and connection information - Period for retention and use: For 3 months after a refund or period stated in relevant laws
- Time of processing: For processing V COIN refund request
- Personal information Processed: V LIVE number (VID), recipient's name (first name and last name), recipient's address, recipient's phone number, bank account information for a refund (bank name, account number, branch name, SWIFT code, etc.)
- Period for retention and use: For 5 years after the refund, as stated in relevant Korean laws.
- Personal information Processed: Email address, user verification information (for connecting to weverse account), and purchase status of related products.
- Period for retention and use: 서비90 days after the ends of performances (concerts, showcases, fan events, etc.).
- Time of processing: Event
- Personal information Processed: Prize shipping: weverse account (email address) and recipient information (Name, mobile phone number, and address)
- Period for retention and use: For 1 year from the end of the relevant event, and up to 6 months from the announcement of prize winners for the personal information of non-winning participants
- Personal information Processed: Offline performance events such as fan meetings, public broadcasts, etc.: weverse account (email address), name, date of birth, and phone number
Online performance events such as video call fan meeting: weverse account (email address), name, date of birth, phone number, and social media account (KakaoTalk or LINE) - Period for retention and use: For 1 year from the end of the event for event winners, and for up to 3 months from the end of the event for non-winning participants
- Time of processing: Handling customer inquiries
- Personal information Processed: General inquiry: weverse account (email address) and the details of the customer inquiries
Purchase inquiry: weverse account (email address), the details of the customer inquiries, mobile phone number - Period for retention and use: Stored for 3 years after the customer inquiry in accordance with relevant laws.
- Time of processing: For SMS authentication
- Personal information Processed: Country code and mobile phone number
- Period for retention and use: For 1 year after deleting the account, or as stated in the relevant Korean laws.
- Time of processing: Transmission of advertising information for marketing
- Personal information Processed: Email address, automatically generated information(App push identifier, device information, etc.)
- Period for retention and use: For 3 months after deleting the account or period stated in relevant laws.
- Time of processing: Accessing and using the service, providing services for reward
- Personal information Processed: Information automatically generated by cookie, service usage history (date of log-in, IP address, fraudulent usage, etc), device information (unique device identifiers and OS version) and logged-in country
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
| Service | Time of processing | Personal information Processed | Period for retention and use |
|---|---|---|---|
| Weverse | When reporting illegally filmed materials | Date of birth | For 3 years from the reported date, as stated in relevant Korean laws |
- Time of processing: When reporting illegally filmed materials
- Personal information Processed: Date of birth
- Period for retention and use: For 3 years from the reported date, as stated in relevant Korean laws
Our service is not offered for children (under 14 years old for South Korean and under 16 years old for international users). If we discover that we have collected the personal information of a child, we will delete the information and cancel the user's account. If you believe that we have collected information of a child, please inform us via contact information in Article 13.
Article 4 Provision of Personal Information to Third Parties
Except in the following cases, we do not provide third parties with your personal information, unless you consent thereto or the disclosure is otherwise expressly prescribed in applicable law.
Details About Providing Personal Information To Third PartiesIn addition, in accordance with relevant laws and regulations, we may share personal information without your consent to the extent that such sharing is reasonably related to the purpose of the collection of such personal information. In the foregoing case, we will comprehensively consider factors such as whether the sharing is related to the original purpose of collection, whether the sharing is predictable in light of the circumstances under which the personal information was collected or under usual processing practices, whether the sharing unreasonably infringes upon your interests and whether security measures such as pseudonymization or encryption have been implemented.
Article 5 Entrustment of Personal Information
When necessary for the purposes of service use, performing contractual obligations and improving member convenience, we entrust the processing of personal information to specialized service providers or utilize specialized platforms, within the scope disclosed in this Privacy Notice.
Details About Entities To Which Personal Information Is Outsourced Details About platform companiesWhen signing the consignment contract to entrust the personal information processing, we include clauses stating the consignee's responsibilities such as the prohibition of processing personal information for purposes other than entrusted tasks, technical/administrative measures, prohibition of reconsigning, managerial and supervision of consignee, and compensations for damages, and we supervise the consignees to handle the information safely.
We will immediately disclose when there is any change in the entrusted tasks or consignees via the Notice.
Article 6 International Transfer of Personal Information
The Company saves all its personal information in the region of South Korea. For the purposes of providing our services and enhancing users’ convenience, we may transfer and/or manage your personal information outside South Korea as follows. The details on our international transfer of personal information are described below.
Details About International Transfer of Personal InformationYou have the right to refuse the international transfer of personal information, and in such cases, your use of services requiring the mandatory international transfer of personal information may be restricted. If you do not wish for your information to be transferred outside of South Korea, you can either access your weverse account and delete your account (link) or request the suspension of the processing of your personal information through the company's Data Protection Officer and the department responsible for handling customer complaints.
Article 7 Retention of Personal Information
If we collect any personal information from you, we comply with our internal policy to use and retain such personal information for the period during which you use our services.
We immediately destroy your personal information when it becomes unnecessary, such as when the retention period has elapsed or when the purpose of processing personal information has been achieved.
In addition, we separately store and manage your personal information until the retention period specified in the provisions of applicable law has elapsed. If we need to preserve personal information in accordance with our internal policies, we will retain relevant personal information for a specified period.
Details About Keeping Of Personal Information In Accordance With Relevant Laws Details About Information Kept In Accordance With Our Internal PoliciesArticle 8 Procedures and Methods of Destroying Personal Information
Once the purposes of collection and use of your personal information are achieved, we destroy your personal information in accordance with our internal policies and other applicable laws. However, personal information collected with your consent or stored in the form of electronic files will be deleted using technical means that make the records unreproducible, and personal information printed on paper such as filings or printed materials will be shredded or incinerated
Article 9 Your Legal Rights
Subject to applicable law, you may have the following rights relating to your personal information managed by us. You may exercise your rights at any time, by contacting the data protection officer via the contact information provided in Article 13 (Data Protection Officer).
- The right not to provide your personal information to us (however, please note that we will be unable to provide you with the full benefit of our Sites, Apps, or services, if you do not provide us with your personal information – e.g., we might not be able to process your requests without the necessary details);
- The right to request information regarding the nature, processing and disclosure of your personal information managed by us and request access to, or copies of such personal information;
- The right to request rectification of any inaccuracies in your personal information managed by us;
- The right to request, on legitimate grounds:
- Deletion of your personal information managed by us; or
- Suspension of processing of your personal information managed by us;
- The right to have certain personal information transferred to another entity, in a structured, commonly used and machine-readable format, to the extent applicable;
- Where we process your personal information managed by us on the basis of your prior consent, the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the processing of your personal information in reliance upon any other available legal bases, as applicable); and
- The right to submit complaints to an authority in charge of protection of data regarding the processing of your personal information managed by us.
Article 10 Technical/Administrative Measures for Protecting Personal Data
When handling personal information, we take appropriate measures to keep the information safe and prevent from loss, theft, leakage, falsification, or damage, and we take technical measures as follows:
- Your personal information is protected by password and encrypted information. However, your information can be exposed to others in many ways including when you use the public internet, so you need to be responsible for protecting your own information. We are not responsible for any damages that arise from your negligence or the fundamental nature and risks of the internet.
- Your personal information is protected with a password and encrypted information by default, and important data are protected with separate security functions by encrypting files and transmitted date.
- We use vaccine programs to prevent possible damage by computer viruses, and vaccine programs are updated periodically.
- We prevent leakage and damage of personal information caused by hacking and viruses by monitoring the system 24 hours a day using a system that detects and blocks external intrusion.
We fully acknowledge the importance of your personal information, and accordingly, we have a reasonably limited number of employees handling personal information. The personnel in charge of protecting personal information conducts periodical education for the employees, putting the utmost effort to protect personal information. Also, we periodically check the compliance status of commitments stated in the policy and relevant employees, and when we detect any violation, we immediately correct and improve the issue and take necessary measures.
Article 11 Installation and Operation of Automatic Collection Tools for Personal Information and Refusal Thereof
We use cookies to store and discover information about members. Cookies are strings of small amounts of text transmitted by the website server to users’ computer browsers (e.g., Internet Explorer, Safari, Chrome, Firefox). Cookies identify each member’s computer, but do not identify individual members.
We use Google Analytics (Terms of Service)and Firebase(Terms of Service), API provided by Google (Privacy Policy), for providing services and statistics analyses. For further details, please see our Cookie Policy
① Provide differentiated information depending on each individual’s interests
② Analyze members’ and non-members’ frequency of visits and time spent on each visit to identify members’ tastes and interests for use in targeted marketing
③ Identify the traces of browsing records of contents in which members were interested in to provide personalized services on the next visit
④ Analyze customers’ habits and use the results as criteria for service reorganization, etc.
By adjusting the settings on their web browser, members may accept all cookies, receive notifications whenever cookies are installed, or refuse all cookies. However, if you refuse cookies, you may not be able to use certain functions of the service that require login.
You can set whether to permit cookies (on Internet Explorer) as follows:
① Go to [Tools] and [Internet Options].
② Click [Privacy].
③ Under the tab [Settings], choose the level you want from “Accept All Cookies – Low – Medium – Medium High – High – Block All Cookies.”
Article 12 Decision-Making Standards for Additional Use and Provision of Personal Information
In accordance with Article 15(3) and Article 17(4) of the Personal Information Act of South Korea, we may additionally use or provide your personal information without your consent, in consideration of Article 14-2 of the Enforcement Decree of the Personal Information Protection Act of South Korea.
| Personal information to be provided | Purpose of provision | Period for retention and use |
|---|---|---|
| Nickname used in community, W ID, content in posts | Operating and managing artist communities and sending out event announcements | For 3 months after Service withdrawal or as stated in relevant laws |
| (event winner's) Email address | Community event winner announcement and winner verification | For 1 year after the event ends |
| Generated information (internal identification key, device information, etc.), service usage history (date of log-in, IP address, fraudulent usage, etc.), device information (unique device identifiers, OS version), your location | Performing statistical analyses on use of platform services | For 3 months after Service withdrawal or as stated in relevant laws |
| Email address and user verification information (for connecting to weverse account) | Provision of the TXT the answer site log-in and providing services | For 90 days after leaving the TXT the answer service |
- Purpose of provision: Operating and managing artist communities and sending out event announcements
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Purpose of provision: Community event winner announcement and winner verification
- Period for retention and use: For 1 year after the event ends
- Purpose of provision: Performing statistical analyses on use of platform services
- Period for retention and use: For 3 months after leaving the service or period stated in relevant laws.
- Purpose of provision: Provision of the TXT the answer site log-in and providing services
- Period for retention and use: For 90 days after leaving the TXT the answer service
Accordingly, we have considered the below items for additional use and provision of information without the user's consent.
1. Whether the purpose of additionally using and providing the personal information is relevant to initial purpose of collecting the information.
2. Whether there is predictability about additional use and provision of personal information, based on the circumstances of collecting information or its processing practices.
3. Whether the additional use and provision of personal information violates your rights.
4. Whether security measures have been taken, such as pseudonymization or encryption.
Article 13 Data Protection Officer
In order to protect users’ personal information and handle complaints related to personal information, we have designated our Data Protection Officer as follows. Users may report all complaints related to personal information protection arising in the course of using our services to the Data Protection Officer, and we will provide prompt and sufficient responses to such reports.
- Data Protection Officer: Sung-gu Yeo
- Department responsible for processing complaint: CX/CS team
- Department responsible for information inspection request: CX/CS team
- Telephone number: +82 1544-0790 (only available in South Korea)
- Email address:
- weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival: privacy@Weverse.io
- Weverse Concerts: concerts.support@kiswe.com
| Email address | |
|---|---|
| weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival | privacy@Weverse.io |
| Weverse Concerts | concerts.support@kiswe.com |
Article 14 Handling of Comments and Complaints
We operate a customer services center for smooth communication and resolution of any comments and/or complaints presented by our users in connection with personal information protection. If you are a user in Korea, in the event of a dispute arising between us and you in connection with personal information protection, for which you require help regarding potential infringement upon your information, you can contact the Personal Information Infringement Report Center of the Korea Internet & Security Agency, the Cyber Bureau of the National Police Agency, or other relevant agencies.
| Contact Information | ||
|---|---|---|
| Korea Internet & Security Agency | https://privacy.kisa.or.kr | 118 |
| Personal Information Dispute Mediation Committee | https://www.kopico.go.kr | 1833-6972 |
| Cybercrime Investigation Division of Supreme Prosecutors’ Office | https://www.spo.go.kr | 1303 |
| Cyber Bureau of National Police Agency | https://cyber.go.kr | 182 |
- Korea Internet & Security Agency
- Personal Information Dispute Mediation Committee
- Cybercrime Investigation Division of Supreme Prosecutors’ Office
- Cyber Bureau of National Police Agency
Article 15 Changes in Privacy Notice
This Privacy Policy will take effect from February 29, 2024 (KST). Please refer to the link below to see the previous version of the Privacy Policy.
Privacy Policy version number: Integrated V2.2
Effective date: February 29, 2024
- Privacy Policy Integrated V2.1 (January 4, 2024)
- Previous Privacy Policy by Service
Previous Privacy Policy
Jurisdiction-Specific Terms
The following are supplementary clauses applicable depending on your location or nationality. In the event of conflict between the following and the main text of this Privacy Notice, the following shall prevail.
EEA and UK
For the purposes of this section, the term “personal information” used in the main text of this Notice shall be replaced with the term “personal data” – the term shall have the same meaning as set out in Article 1
Clause Article 1 of this Notice shall be supplemented with the following text as a new final paragraph:
Article 1 Privacy Notice
For the purposes of the GDPR and the UK Data Protection Act 2018, Weverse Company Inc. is the entity (or “controller”) that decides how and why your personal data are processed and has primary responsibility for complying with applicable data protection laws.
Clause Article 2 of this Notice shall be replaced with the following:
Article 2 Purposes and Legal Bases for Processing of Personal Data
The purposes of processing of your personal data and the legal bases on which we rely under applicable laws are as follows:
| Processing activity | Legal basis for processing |
|---|---|
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To provide our Sites, Apps, products and services: Providing our Sites, Apps, products or services; creating an account; providing customer support on the use of services; identifying and preventing wrongful uses; providing functions for joining the Weverse community and for community activities; performing statistical analyses; providing promotional materials (upon request); and communicating with you in relation to our Sites, Apps or services; and providing and operating event services (confirming participants for events, providing and delivering prizes to winners, handling other complaints) , and manufacturing individually customized products. |
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To operate our business: Operating and managing our Sites, Apps and services; providing you with content; displaying advertising and other information to you; authenticating users for the sales/delivery of products and the identification and prevention of duplicate purchases/uses or other wrongful uses; communicating and interacting with you via our Sites, Apps or services; and notifying you of changes to any of our Sites, Apps or services. |
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To perform communications and marketing activities: Communicating with you via any means (including via email and app push alerts) to provide news items and other information in which you may be interested, subject to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior opt-in consent when necessary; where applicable, enabling you to opt-out to withdraw your consent to or unsubscribe from emails sent by us, and recording your choice. |
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To manage IT systems: Managing and operating our communications, IT and security systems; and auditing (including security audits) and monitoring such systems. |
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To improve our Sites, Apps and services: Identifying issues related to our Sites, Apps or services; planning improvements to our Sites, Apps or services; and developing new Sites, Apps or services. |
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- Processing activity 1.
- To provide our Sites, Apps, products and services: Providing our Sites, Apps, products or services; creating an account; providing customer support on the use of services; identifying and preventing wrongful uses; providing functions for joining the Weverse community and for community activities; performing statistical analyses; providing promotional materials (upon request); and communicating with you in relation to our Sites, Apps or services; and providing and operating event services (confirming participants for events, providing and delivering prizes to winners, handling other complaints) , and manufacturing individually customized products.
- Legal basis for processing
- The processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
- We have a legitimate interest in carrying out the processing for the purpose of providing you with our Sites, Apps or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
- We have obtained your prior consent to the processing (the aforementioned legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way).
- Processing activity 2.
- To operate our business: Operating and managing our Sites, Apps and services; providing you with content; displaying advertising and other information to you; authenticating users for the sales/delivery of products and the identification and prevention of duplicate purchases/uses or other wrongful uses; communicating and interacting with you via our Sites, Apps or services; and notifying you of changes to any of our Sites, Apps or services.
- Legal basis for processing
- The processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
- We have a legitimate interest in carrying out the processing for the purpose of providing you with our Sites, Apps or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
- We have obtained your prior consent to the processing (the aforementioned legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way).
- Processing activity 3.
- To perform communications and marketing activities: Communicating with you via any means (including via email and app push alerts) to provide news items and other information in which you may be interested, subject to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior opt-in consent when necessary; where applicable, enabling you to opt-out to withdraw your consent to or unsubscribe from emails sent by us, and recording your choice.
- Legal basis for processing
- The processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
- We have a legitimate interest in carrying out the processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
- We have obtained your prior consent to the processing (the aforementioned legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way).
- Processing activity 4.
- To manage IT systems: Managing and operating our communications, IT and security systems; and auditing (including security audits) and monitoring such systems.
- Legal basis for processing
- The processing is necessary for our compliance with a legal obligation; or
- We have a legitimate interest in carrying out the processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
- Processing activity 5.
- To improve our Sites, Apps and services: Identifying issues related to our Sites, Apps or services; planning improvements to our Sites, Apps or services; and developing new Sites, Apps or services.
- Legal basis for processing
- We have a legitimate interest in carrying out the processing for the purpose of improving our Sites, Apps or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
- We have obtained your prior consent to the processing (this legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way).
Direct Marketing
We process personal data to contact you via email, telephone, direct mail or other communication formats to provide you with information regarding Sites, Apps or services that may be of interest to you. We also process personal data for the purposes of displaying content tailored to your use of our Sites, Apps or services. If we provide Sites, Apps or services to you, we may send or display information to you regarding our Sites, Apps or services, upcoming promotions and other information that may be of interest to you, including by using the contact details that you have provided to us, or any other appropriate means, subject always to obtaining your prior opt-in consent, to the extent required under applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional electronic communication we send or by unsubscribing online at [Link] Please note that it may take up to 2 weeks to process your unsubscribe request, during which time you may continue to receive communications from us. After you unsubscribe, we will not send you further promotional emails, but in some circumstances we will continue to contact you to the extent necessary for the purposes of any Sites, Apps or services you have requested.
The final paragraph of Clause Article 4 of this Notice shall be replaced with the following:
Article 4 Disclosure of Personal Data to Third Parties
We disclose personal data to other entities within the Weverse group, for legitimate business purposes and the operation of our Sites, Apps or services to you, in accordance with applicable law. In addition, we disclose personal data to:
- you and, where appropriate, your appointed representatives;
- legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
- accountants, auditors, consultants, lawyers and other outside professional advisors to HYBE, subject to binding contractual obligations of confidentiality;
- third party processors, located anywhere in the world, subject to the requirements noted below in this Section Article 4;
- any relevant party, regulatory body, governmental authority, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal claims;
- any relevant party, regulatory body, governmental authority, law enforcement agency or court, for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;
- any relevant third party acquirer(s) or successor(s) in title, in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and
- any relevant third party provider, where our Sites and our Apps use third party advertising, plugins or content. If you choose to interact with any such advertising, plugins or content, your personal data may be shared with the relevant third party provider. We recommend that you review that third party’s privacy policy before interacting with its advertising, plugins or content.
If we engage a third-party processor to process your personal data, the processor will be subject to binding contractual obligations to:
(i) only process the personal data in accordance with our prior written instructions; and
(ii) use measures to protect the confidentiality and security of the personal data; together with any additional requirements under applicable law.
Please see Article 5 for more information on the third-party processors engaged by Weverse.
Clause Article 6 of this Notice shall be replaced with the following:
Article 6 International Transfer of Personal Data
Because of the international nature of our business, we transfer personal data within the Weverse group, and to third parties, as discussed further in Article 6, in connection with the purposes set out in this Notice. For this reason, we transfer personal data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located, including Korea, Japan, and the United States.
If an exemption or derogation applies (e.g., where a transfer is necessary to establish, exercise or defend a legal claim) we may rely on that exemption or derogation, as appropriate. Where no exemption or derogation applies, and we transfer your personal data from the EEA or UK to recipients located outside the EEA or UK who are not in jurisdictions formally designated by the European Commission or UK Government as providing an adequate level of protection for personal data, we do so on the basis of template transfer clauses adopted by the European Commission or adopted by a Data Protection Authority and approved by the European Commission, or adopted by the UK Government (as appropriate). You are entitled to request a copy of these clauses using the contact details provided in Section Article 13 below.
Please note that when you transfer any personal data directly to any Weverse entity established outside the EEA or UK, we are not responsible for that transfer of your personal data. We will nevertheless process your personal data, from the point at which we receive those data, in accordance with the provisions of this Notice.
Clause Article 8 of this Notice shall be replaced with the following:
Article 8 Procedures and Methods of Destroying Personal Data
We destroy your personal information in accordance with our internal policies and other applicable laws.
The following shall be added at the bottom of Clause Article 9:
Article 9 Your Legal Rights
In addition to the above rights, you remain entitled to all other statutory rights.
You may also have the following additional rights regarding the processing of your personal information:
- the right to object, on grounds relating to your particular situation, to the processing of your personal information by us or on our behalf, where such processing is based on Articles 6(1)(e) (public interest) or 6(1)(f) (legitimate interests) of the GDPR; and
- the right to object to the processing of your relevant personal data by us or on our behalf for direct marketing purposes.
Clause Article 11 of this Notice shall be replaced with the following:
Article 11 Cookies and Similar Technologies
When you visit a Site or use an App, we will typically place cookies onto your device or read cookies already on your device, subject always to obtaining your prior consent, where required, in accordance with applicable law. For further details, please see our Cookie Policy
Clause Article 13 of this Notice shall be replaced with the following:
Article 13 Contact Information
You may contact our DPO [privacy@Weverse.io]if you wish to exercise your rights in connection with this Notice or your personal data. You may also contact our represnetative [EU LOCAL REPRESENTATIVE]
| Email address | |
|---|---|
| weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival | privacy@Weverse.io |
| Weverse Concerts | concerts.support@kiswe.com |
- Email address:
- weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival: privacy@Weverse.io
- Weverse Concerts: concerts.support@kiswe.com
Clause Article 14 of this Notice shall not apply.
California Consumer Privacy Act (CCPA)
Clause Article 7 of this Notice shall be replaced with the following:
Article 7 Retention of Personal Information
We take every reasonable step to ensure that your personal information is only processed for the minimum period necessary for the purposes set out in this Notice. We will retain your personal information in a form that permits identification only for as long as:
(1) we maintain an ongoing relationship with you; or
(2) your personal information is necessary in connection with the lawful purposes set out in this Notice, for which we have a valid legal basis.
Clause Article 9 of this Notice shall be replaced with the following:
Article 9 California Consumer Privacy Act Disclosures
Under the California Consumer Privacy Act (“CCPA”), we must disclose our practices regarding the collection, use, and disclosure of the personal information of California residents (“Consumers”).
Collection of Personal Information
We have collected and will collect the following general categories of personal information about Consumers:
- Personal identifiers, including names, postal addresses, IP addresses, and email addresses;
- Protected classifications, including age;
- Internet or other electronic network activity information; and
- Inferences for use in creating a consumer profile.
Our service is not offered for children (under 14 years old for South Korean and under 16 years old for international users). If we discover that we have collected the personal information of a child, we will delete the information and cancel the user's account. If you believe that we have collected information of a child, please inform us via contact information in Article 13.
Use of Personal information
We may use the categories of personal information described above for the following business or commercial purposes:
- Advance our commercial or economic business interests;
- Maintain or service customer accounts;
- Provide customer service;
- Process or fulfill orders and transactions;
- Provide advertising or marketing services;
- Provide analytic services;
- Perform internal research for technological development;
- Ensure the quality and safety of services or devices;
- Improve the quality and safety of services or devices;
- Debugging to address impairments to operational functionality;
- Detect security incidents;
- Comply with applicable law and law enforcement requirements;
- Protect against malicious, deceptive, fraudulent or illegal activity;
- Prosecute those responsible for malicious, deceptive, fraudulent or illegal activity; and
- Defend against or bring legal action, claims and other liabilities.
Categories of Sources of Personal information
We collect or obtain personal information of Consumers from the following sources:
- Information provided to us by Consumers;
- Information we obtain on our own;
- Information provided to us through collaboration with Consumers;
- Information provided to us in the course of our relationship with Consumers;
- Information made public by Consumers;
- App data;
- Site data;
- Information registered by Consumers;
- Information obtained from content and advertising providers; or
- Information provided to us by third parties.
Disclosure of Personal information
We do not sell any personal information to third parties. In particular, we do not sell the personal information of minors under 16 years of age. In the preceding 12 months, we have disclosed the following categories of personal information to the following categories of recipients:
| Categories of recipients | Categories of personal information |
|---|---|
| Vendors who may need access to Consumers’ personal information to help us provide our services. |
|
| Entities who provide us with email address management and communication contact services, and those who analyze and enhance our marketing campaigns and service. |
|
| Entities we partner with to assist us with our Weverse community events. |
|
- Categories of recipients 1.
- Vendors who may need access to Consumers’ personal information to help us provide our services.
- Categories of personal information
- Personal identifiers
- Categories of personal information enumerated in Cal. Civ. Code § 1798.80 (e)
- Protected classification (if provided)
- Internet or other electronic network activity information
- Inferences for use in creating a consumer profile
- Categories of recipients 2.
- Entities who provide us with email address management and communication contact services, and those who analyze and enhance our marketing campaigns and service.
- Categories of personal information
- Personal identifiers
- Categories of personal information enumerated in Cal. Civ. Code § 1789.80 (e)
- Protected classification (if provided)
- Internet or other electronic network activity information
- Inferences for use in creating a consumer profile
- Categories of recipients 3.
- Entities we partner with to assist us with our Weverse community events.
- Categories of personal information
- Personal identifiers
- Categories of personal information enumerated in Cal. Civ. Code § 1789.80 (e)
Clause Article 11 of this Notice shall be replaced with the following:
Article 11 California’s “Shine the Light” Law
Under California’s “Shine the Light” law, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or our affiliates in connection with direct marketing performed by such third parties or our affiliates. The aforementioned notice will identify the categories of information we shared with third parties and our affiliates, and will include a list of names and addresses of such data recipients. If you are a California resident and would like a copy of this notice, please submit a written request to the following email address:
| Email address | |
|---|---|
| weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival | privacy@Weverse.io |
| Weverse Concerts | concerts.support@kiswe.com |
- Email address:
- weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival: privacy@Weverse.io
- Weverse Concerts: concerts.support@kiswe.com
Clause Article 13 of this Notice shall be replaced with the following:
Article 13 Consumer Rights under the CCPA
If you are a Consumer, the CCPA grants you the following rights regarding your personal information. If you make a certain request to us in order to exercise, or cause an authorized representative you appointed to exercise on your behalf, your rights to know and delete set forth in the CCPA, we will generally require you to provide us with certain personal information for the purpose of identifying you in the course of handling your request and compare such personal information against the personal information we have collected about you to verify your identity (“verifiable consumer request”).
Verifiable consumer requests to know or delete may be submitted through one of the following methods:
- Call us toll free at: +1 (209) 370-0219
- Or by email at:
- weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival
- Weverse Concerts
| Email address | |
|---|---|
| weverse account, Weverse, Weverse Shop, Weverse albums, Phoning, V LIVE (refund), Weverse Con Festival | privacy@Weverse.io |
| Weverse Concerts | concerts.support@kiswe.com |
Right to Know About Personal Information We Collected about You.
Consumers have the right to submit a verifiable consumer request that we disclose the following personal information we collected about you over the 12-month period preceding the verifiable consumer request, in a readily useable format:
- The categories of personal information we collected about you.
- The purposes for which the categories of personal information collected about you will be used.
- The categories of sources for the personal information we collected about you.
- The categories of third parties with whom we share your personal information.
- Our business or commercial purpose for collecting your personal information.
- The specific pieces of personal information we collected about you.
- The categories of personal information we have disclosed for a business purpose.
Right to Request Deletion of Personal Information.
Consumers have the right to request that we delete any personal information we have collected from them.
Right to Non-Discrimination.
Consumers have the right to be free from discrimination when they exercise their rights under the CCPA and, should you exercise those rights, we cannot:
1. Deny you goods or services;
2. Charge you a different price or rate for goods or services;
3. Provide you with a different level of quality of goods or services;
4. Suggest that you may receive a different level of quality of goods or services.
Notice of Financial Incentive
We offer consumers who provide personal identifiers, including their name, home address, and email address, and commercial information, including their purchase history and access to Weverse community events. As participants in these programs, consumers will have the opportunity to win prizes. The value of this personal information to our business will vary depending on the consumer's purchases from Weverse. Consumers may opt-in to our community events by signing up on our website. Consumers may cancel their participation in these events at any time.
Authorized Agent
Under the CCPA, you may appoint an authorized agent to submit requests to exercise your rights on your behalf. Should you choose to do so, for your and our protection, we will require your authorized agent to provide us with a signed permission demonstrating they are authorized to submit a request on your behalf. We note, should your authorized agent fail to submit proof that they have been authorized to act on your behalf, we will deny their request.
Clause Article 14 of this Notice shall not apply.
Japan
According to the purpose of the Article, the “relevant laws" and “relevant Korean laws" stated in this Notice shall be replaced with the Act on the Protection of Personal Information (Act No. 57 of 2003) and relevant Japanese laws.
The terms used in Clause Article 2 of this Notice shall be replaced with the following:
According to the purpose of the Article, the “relevant laws" and “relevant Korean laws" stated in this Notice shall be replaced with the Act on the Protection of Personal Information (Act No. 57 of 2003) and relevant Japanese laws.
Clause Article 4 (Provision of Personal Information to Third Parties), Article 5 (Entrustment of Personal Information), and Article 6 (International Transfer of Personal Information) of this Notice shall be replaced with the following:
Except in the following cases, we do not provide third parties with your personal information, unless you consent thereto or the disclosure is otherwise expressly prescribed in applicable law.
Joint Use
The companies listed below and included in the above details about third parties provided with personal information are part of the company’s group. The types of jointly used personal information; the bounds of jointly using parties; the purpose of using; and the names of the companies and their representatives with responsibilities of managing personal information are listed below.
Companies included in the group (jointly using parties): HYBE Co., Ltd., BIGHIT MUSIC, Inc., PLEDIS Entertainment, Inc., BElift Lab Inc., KOZ ENTERTAINMENT, SOURCE MUSIC Co.Ltd., ADOR Co., Ltd., Weverse Company Inc., Weverse Japan Inc.
- Types of information for joint use: Same as listed in “Details About Providing Personal Information To Third Parties" and “Types of personal information”.
- Purpose of use: Same as listed in “Details About Providing Personal Information To Third Parties" and “Types of personal information”.
- Management responsibilities: The names of the company’s representatives are the same as listed in each company’s website.
References: Personal Information Protection Systems of Countries Receiving Information
Provision by Entrustment
The company has entrusted specialized companies and platforms with the tasks of processing personal information within reasonable scopes, in order to achieve the purposes of providing service and fulfilling contracts, and improving the convenience of customers.
Details About Entities To Which Personal Information Is Outsourced Details About platform companies Details About International Transfer of Personal InformationWhen signing a contract with entrusted companies, important issues are addressed including prohibition of processing personal information for purposes other than entrusted purposes; technical and managerial measures to protect information; prohibition of re-entrustment; management and supervision of entrusted companies; and indemnification for possible damages. The company supervises the entrusted companies to ensure they handle the information safely.
If there are any changes in the entrusted tasks or list of entrusted companies, we will make sure to notify by sharing the revised Privacy Policy.
References: Personal Information Protection Systems of Countries Receiving Information
Clause Article 12 of this Notice is not applied.
The following shall be added to Clause Article 13.
- COMPANY: Weverse Company Inc.
- ADDRESS: 6F, C, Pangyo Tech-One Tower, 131, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
- CEO: JOON WON CHOI