Details About International Transfer of Personal Information

Entrustment of Personal Information
Recipient and contact information Country to where personal information is transferred Time and method of personal information transfer Purpose Types of personal information Duration of keeping and using personal information
NAVER VIETNAM(dl_navervietnam_privacy@navercorp.com) VIETNAM Access to the development and operation system using the company's infrastructure For development and operation of the company’s service Minimum user data required for service operation Until membership withdrawal or termination/expiration of the outsourcing agreement.
Weverse Japan, Inc.(Weversejapan-privacy@Weversecompany.com) Japan Transmitted via the network during the consignment period For analysis of platform data in the region of Japan Minimum user data required for analysis Until membership withdrawal or termination/expiration of the outsourcing agreement.
Access to the development and operation system using the company's infrastructure Access to the development and operation system using the company's infrastructure Minimum user data required for service operation
Remote access allowed for relevant business systems during service period Weverse service management tasks such as opening communities, managing events, marketing, and attracting customers Minimum user data required for service operation and customer service
Customer service for service users in the relevant countries/regions
Weverse America, Inc.(ussupport@Weverseshop.io) USA Remote access allowed for relevant business systems during service period Weverse service management tasks such as opening communities, managing events, marketing, and attracting customers Minimum user data required for service operation and customer service Until membership withdrawal or termination/ expiration of the outsourcing agreement.
Recipient and contact information: NAVER VIETNAM(dl_navervietnam_privacy@navercorp.com)
  • Country to where personal information is transferred: VIETNAM
    • Time and method of personal information transfer: Access to the development and operation system using the company's infrastructure
    • Purpose: For development and operation of the company’s service
    • Types of personal information: Minimum user data required for service operation
    • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
Recipient and contact information: Weverse Japan, Inc.(Weversejapan-privacy@Weversecompany.com)
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Transmitted via the network during the consignment period
      • Purpose: For analysis of platform data in the region of Japan
      • Types of personal information: Minimum user data required for analysis
      • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
    • Time and method of personal information transfer: Access to the development and operation system using the company's infrastructure
      • Purpose: Access to the development and operation system using the company's infrastructure
      • Types of personal information: Minimum user data required for service operation
      • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
    • Time and method of personal information transfer: Remote access allowed for relevant business systems during service period
      • Purpose:
        • Weverse service management tasks such as opening communities, managing events, marketing, and attracting customers
        • Customer service for service users in the relevant countries/regions
      • Types of personal information: Minimum user data required for service operation and customer service
      • Duration of keeping and using personal information:Until membership withdrawal or termination/ expiration of the outsourcing agreement.
Recipient and contact information: Weverse America, Inc.(ussupport@Weverseshop.io)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Remote access allowed for relevant business systems during service period
    • Purpose: Weverse service management tasks such as opening communities, managing events, marketing, and attracting customers
    • Types of personal information: Minimum user data required for service operation and customer service
    • Duration of keeping and using personal information: Until membership withdrawal or termination/ expiration of the outsourcing agreement.
Personal Information Provided to a Third-Party
Recipient and contact information Country to where personal information is transferred Time and method of personal information transfer Purpose Types of personal information Duration of keeping and using personal information
Kiswe Mobile, Inc.(concerts.support@kiswe.com) USA Encrypted personal information transmitted through network upon live streaming viewing page log-in For user verification and to provide content service, customer service weverse account(email address), user verification information, and purchase history 90 days after the end of the events (concerts, showcases, fan events, etc)
Weverse America, Inc.(ussupport@Weverseshop.io) USA Network transfer upon product purchase on Weverse Shop USA Shipping of Weverse Shop USA products, customer service Customer information (name, mobile phone number, and email address), recipient information (name, mobile phone number, address) Until Weverse Shop account is deleted or disconnecting from Weverse Shop services

HYBE AMERICA, Inc.(ussupport@Weverseshop.io)

Weverse America, Inc.(ussupport@Weverseshop.io)

 USA Network transfer upon purchase of Weverse membership Identity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses Info of Weverse membership (specific product) holder purchased on Weverse Shop USA: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
Weverse Japan, Inc.(Weversejapan-privacy@Weversecompany.com) Japan Network transfer upon product purchase on Weverse Shop JAPAN Shipping of Weverse Shop JAPAN products and customer service Customer information (name, mobile phone number, and email address), recipient information (name, mobile phone number, address) Until Weverse Shop account is deleted or disconnected from Weverse Shop services
Transferred via the network when the user joins or logs in to the official homepage of Japan fanclub or when verifying the purchase of a membership on Weverse For verifying the user's membership so that the user can use the service on the official homepage of Japan fanclub weverse account ID (email), user authentication information, the user’s purchase status of a membership product For 90 days after deleting the weverse account or leaving the fanclub service

HYBE JAPAN, Inc.(hybejapan-privacy@hybecorp.com)

Weverse Japan, Inc.(Weversejapan-privacy@Weversecompany.com)

 Japan Network transfer upon product purchase Identity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses Info of Weverse membership holder (specific product) purchased on Weverse Shop JAPAN: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
For producing the membership card included in a membership kit Info of Weverse membership kit (specific product) customer purchased on Weverse Shop JAPAN: Name and membership number Within 90 days of the completion of the membership card

HYBE LABELS JAPAN Inc.(hybelabelsjapan-privacy@hybecorp.com)

YG Entertainment Japan Inc.(info@ygfamily.jp)

SMEJ Plus, Inc.(contact@smejplus.co.jp)

 JAPAN Network transfer upon product purchase on Weverse Shop JAPAN Identity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses The label’s artist’s Weverse membership holder's info: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
AVEX Entertainment(cs-f@y-tickets.jp) JAPAN Transmitted via the network when the Member uses the Service. Membership holder verification and ticketing service Internal identification key, membership purchase status For 90 days after the end of the purchased event (concert, showcase, fan event, etc.)
PT Plugo Teknologi Indonesia(privacy@plugo.co) Republic of Indonesia Transferred via the network when the user joins or logs in to the Weverse Shop Indonesia Online Pop-Up site. Provision of the Weverse Shop Indonesia Online Pop-Up site log-in User verification information (for connecting to weverse account) When leaving Weverse Shop Indonesia Online Pop-Up site
Recipient and contact information: Kiswe Mobile, Inc.(concerts.support@kiswe.com)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Encrypted personal information transmitted through network upon live streaming viewing page log-in
    • Purpose: For user verification and to provide content service, customer service
    • Types of personal information: weverse account(email address), user verification information, and purchase history
    • Duration of keeping and using personal information: 90 days after the end of the events (concerts, showcases, fan events, etc)
Recipient and contact information: Weverse America, Inc.(ussupport@Weverseshop.io)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Network transfer upon product purchase on Weverse Shop USA
    • Purpose: Shipping of Weverse Shop USA products, customer service
    • Types of personal information: Customer information (name, mobile phone number, and email address), recipient information (name, mobile phone number, address)
    • Duration of keeping and using personal information: Until Weverse Shop account is deleted or disconnecting from Weverse Shop services
Recipient and contact information:
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Network transfer upon purchase of Weverse membership
    • Purpose: entity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses
    • Types of personal information: Info of Weverse membership (specific product) holder purchased on Weverse Shop USA: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership
    • Duration of keeping and using personal information: Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
Recipient and contact information: Weverse Japan, Inc.(Weversejapan-privacy@Weversecompany.com)
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Network transfer upon product purchase on Weverse Shop JAPAN
      • Purpose: Shipping of Weverse Shop JAPAN products and customer service
      • Types of personal information: Customer information (name, mobile phone number, and email address), recipient information (name, mobile phone number, address)
      • Duration of keeping and using personal information: Until Weverse Shop account is deleted or disconnected from Weverse Shop services
    • Time and method of personal information transfer: Transferred via the network when the user joins or logs in to the official homepage of Japan fanclub or when verifying the purchase of a membership on Weverse
      • Purpose: For verifying the user's membership so that the user can use the service on the official homepage of Japan fanclub
      • Types of personal information: weverse account ID (email), user authentication information, the user’s purchase status of a membership product
      • Duration of keeping and using personal information: For 90 days after deleting the weverse account or leaving the fanclub service
Recipient and contact information:
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Network transfer upon product purchase
    • Purpose: Identity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses
      • Types of personal information: Info of Weverse membership holder (specific product) purchased on Weverse Shop JAPAN: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership
      • Duration of keeping and using personal information: Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
    • Purpose: For producing the membership card included in a membership kit
      • Types of personal information: Info of Weverse membership kit (specific product) customer purchased on Weverse Shop JAPAN: Name and membership number
      • Duration of keeping and using personal information: Within 90 days of the completion of the membership card
Recipient and contact information:
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Network transfer upon product purchase on Weverse Shop JAPAN
    • Purpose: Identity verification for Weverse membership events, shipping, operation of Weverse membership, and other analyses
    • Types of personal information: The label’s artist’s Weverse membership holder's info: Name, mobile phone number, gender, email address used for sign-up, and membership number entered when purchasing Weverse membership
    • Duration of keeping and using personal information: Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of weverse account service; or etc
Recipient and contact information: AVEX Entertainment(cs-f@y-tickets.jp)
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Transmitted via the network when the Member uses the Service.
    • Purpose: Membership holder verification and ticketing service
    • Types of personal information: Internal identification key, membership purchase status
    • Duration of keeping and using personal information: For 90 days after the end of the purchased event (concert, showcase, fan event, etc.)
Recipient and contact information: AVEX Entertainment(privacy@plugo.co)
  • Country to where personal information is transferred: Republic of Indonesia
    • Time and method of personal information transfer: Transferred via the network when the user joins or logs in to the Weverse Shop Indonesia Online Pop-Up site.
    • Purpose: Provision of the Weverse Shop Indonesia Online Pop-Up site log-in
    • Types of personal information: User verification information (for connecting to weverse account)
    • Duration of keeping and using personal information: When leaving Weverse Shop Indonesia Online Pop-Up site
Details About Usage of International Platforms
Recipient and contact information Country to where personal information is transferred Time and method of personal information transfer Purpose Types of personal information Duration of keeping and using personal information
Freshworks Inc.(dpo@freshworks.com) USA Transmitted via the network when a 1:1 customer inquiry is registered and/or email is sent. Customer service

(Customer support and email inquiries)

  • General inquiry: Email address, content of consult
  • Shipping-related inquiry: Email address, content of consult, address, invoice number
  • Refund-related inquiry: weverse account ID (email address), name (first name and last name), bank name, bank account number, address
 For 3 years after the consignment contract ends or the period stated in relevant laws after submitting an inquiry
Transmitted via the network when using Weverse Shop online customer support services (ChatBot) Customer service (Online customer support) connecting information (IP, and network information) For 3 years after the consignment contract ends or the period stated in relevant laws after submitting an inquiry
Twilio(privacy@twilio.com) USA Transmitted via network upon sign-ups and product purchases Used to process sign-ups, product purchases, outsourcing of SMS text messaging to users Email address, purchase history, mobile phone number Until membership withdrawal or termination/expiration of the outsourcing agreement.
Appsflyer(privacy@appsflyer.com) USA Transmitted via the network when the Member uses the Service. Used to improve the Service through big data analysis Generated Information listed in Article 3 above Until membership withdrawal or termination/expiration of the outsourcing agreement.
Paypal(privacyofficier@hyperwallet.com) USA Transmitted via the network when the Member uses the Service. Foreign currency transaction (When paying via PayPal) Name, email address, address, country, and phone number Retained for 10 years after the time of payment
(When paying via credit/debit card) Credit card number, cardholder name, expiration date, and CVV code
DEGICA Co., Ltd.(info@degica.com) Japan Network transfer upon purchasing the products on Weverse Shop JAPAN Foreign currency transaction Name Until membership withdrawal or termination/expiration of the outsourcing agreement.
Infobip(data-protection-officer@infobip.com) Germany Transmitted by network when verifying via mobile phone to purchase Weverse membership. By text messages mobile phone number Until membership withdrawal or termination/expiration of the outsourcing agreement.
Vertex, Inc.(+1 (800) 355-3500) USA Transfer via network upon attempting and completing the purchase on Weverse Shop USA For paying sales tax when purchasing products from Weverse Shop USA Order number and billing information (address) Retained for 7 years after the time of payment
Recipient and contact information: Freshworks Inc.(dpo@freshworks.com)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Transmitted via the network when a 1:1 customer inquiry is registered and/or email is sent.
      • Purpose: Customer service
      • Types of personal information:
        • General inquiry: Email address, content of consult
        • Shipping-related inquiry: Email address, content of consult, address, invoice number
        • Refund-related inquiry: weverse account ID (email address), name (first name and last name), bank name, bank account number, address
      • Duration of keeping and using personal information: For 3 years after the consignment contract ends or the period stated in relevant laws after submitting an inquiry
    • Time and method of personal information transfer: Transmitted via the network when using Weverse Shop online customer support services (ChatBot)
      • Purpose: Customer service
      • Types of personal information: (Online customer support) connecting information (IP, and network information)
      • Duration of keeping and using personal information: For 3 years after the consignment contract ends or the period stated in relevant laws after submitting an inquiry
Recipient and contact information: Twilio(privacy@twilio.com)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Transmitted via network upon sign-ups and product purchases
    • Purpose: Used to process sign-ups, product purchases, outsourcing of SMS text messaging to users
    • Types of personal information: Email address, purchase history, mobile phone number
    • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
Recipient and contact information: Appsflyer(privacy@appsflyer.com)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Transmitted via the network when the Member uses the Service.
    • Purpose: Used to improve the Service through big data analysis
    • Types of personal information: Generated Information listed in Article 3 above
    • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
Recipient and contact information: Paypal(privacyofficier@hyperwallet.com)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Transmitted via the network when the Member uses the Service.
    • Purpose: Foreign currency transaction
    • Types of personal information: (When paying via PayPal) Name, email address, address, country, and phone number
      • Duration of keeping and using personal information: Retained for 10 years after the time of payment
    • Types of personal information: (When paying via credit/debit card) Credit card number, cardholder name, expiration date, and CVV code
      • Duration of keeping and using personal information: Retained for 10 years after the time of payment
Recipient and contact information: DEGICA Co., Ltd.(info@degica.com)
  • Country to where personal information is transferred: Japan
    • Time and method of personal information transfer: Network transfer upon purchasing the products on Weverse Shop JAPAN
    • Purpose: Foreign currency transaction
    • Types of personal information: Name
    • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
Recipient and contact information: Infobip(data-protection-officer@infobip.com)
  • Country to where personal information is transferred: Germany
    • Time and method of personal information transfer: Transmitted by network when verifying via mobile phone to purchase Weverse membership.
    • Purpose: By text messages
    • Types of personal information: mobile phone number
    • Duration of keeping and using personal information: Until membership withdrawal or termination/expiration of the outsourcing agreement.
Recipient and contact information: Vertex, Inc.(+1 (800) 355-3500)
  • Country to where personal information is transferred: USA
    • Time and method of personal information transfer: Transfer via network upon attempting and completing the purchase on Weverse Shop USA
    • Purpose: For paying sales tax when purchasing products from Weverse Shop USA
    • Types of personal information: Order number and billing information (address)
    • Duration of keeping and using personal information: Retained for 7 years after the time of payment

You have the right to refuse this consent, and if you do, your use of services for the stated purposes may be restricted. If you do not consent to the international transfer, you can access your weverse account and delete your account (link), or request the suspension of the processing of personal information through the department responsible for handling customer complaints