Article 1 Privacy Notice
This Privacy Notice (this “Notice”) is issued by Weverse Company Inc. (“Weverse,” “we,” “us,” or “our”) and is addressed to our general customers, visitors to our Sites, users of our Apps and other users of our services (together, “you”). In this Notice, the term “App” means any application made available by us (including where we make such applications available via third-party stores or marketplaces, or by any other means), and the term “Site” means any website operated, or maintained, by us or on our behalf. However, services with their own privacy notice will adhere to their own privacy notice.
As this Notice may be amended or updated from time to time, we encourage you to regularly check this Notice to review any changes with the terms.
- The definition of “personal information” used in this Notice is as follows:
Article 2 Purposes of Processing Personal Information
We process your personal information for the following purposes pursuant to applicable law:
Purposes of Processing |
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To provide our Sites, Apps, products and services: Providing our Sites, Apps, products or services; creating an account; providing customer support on the use of services; identifying and preventing wrongful uses; providing functions for joining the Weverse community and for community activities; performing statistical analyses; providing promotional materials (upon request); and communicating with you in relation to our Sites, Apps or services, provision and operation of event services (confirming participants for events, providing and delivering prizes to winners, handling other complaints), and manufacturing individually customized products. |
To operate our business: Operating and managing our Sites, Apps and services; providing you with content; displaying advertising and other information to you; authenticating users for the sales/delivery of products and the identification and prevention of duplicate purchases/uses or other wrongful uses; communicating and interacting with you via our Sites, Apps or services; and notifying you of changes to any of our Sites, Apps or services. |
To perform communications and marketing activities: Communicating with you via any means (including via email and app push alerts) to provide news items and other information in which you may be interested, subject to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; where applicable, enabling you to opt-out to withdraw your consent to or unsubscribe from emails sent by us, and recording your choice. |
To manage IT systems: Managing and operating our communications, IT and security systems; and auditing (including security audits) and monitoring such systems. |
To improve our Sites, Apps and services: Identifying issues related to our Sites, Apps or services; planning improvements to our Sites, Apps or services; and developing new Sites, Apps or services. |
Article 3 Processed Personal Information
The personal information that we collect about you is as follows:
- What is "required items"?: Information required to provide the service's fundamental functions
- What is "optional items"?: Information collected additionally to provide specialized services (Your use of the service will not be restricted even if you do not enter optional items.)
[Required items]
Service | Time of processing | Personal information Processed | Period for retention and use |
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Weverse Account | New account sign-up |
General members: Account (email address), password, name, nickname
Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, nickname |
For 3 months after deleting the account or period stated in relevant laws. |
Accounts sign-up before May 25, 2022 |
General members: Account (email address), password, name, and whether you are a South Korean resident or foreigner
Members connected with social media accounts (Twitter, Google, Apple): Account (email address), name, and whether you are a South Korean resident or foreigner |
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Weverse | Service sign-up | User verification information (for connecting to Weverse Account) | For 3 months after leaving the service or period stated in relevant laws. |
Artists' community sign-up | Nickname used in community | ||
Paid service purchase | Receipt number (for in-app purchases) | ||
Processing refund requests from customers using paid services | Weverse Account (email address), name (first name and last name), bank name, bank account number, address | For 5 years after the refund, as stated in relevant Korean laws. | |
Weverse Shop | Service sign-up | User verification information (for connecting to Weverse Account) | For 3 months after leaving the service or period stated in relevant laws. |
Upon purchasing products | Customer information (Name, email, and mobile phone number) | ||
Entering shipping address for purchasing products | Recipient information (Name, mobile phone number, and address) | ||
Membership purchase | Name, address, and mobile phone number | Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of Weverse Account service; or etc. | |
For producing the membership card included in a membership kit | Membership user name and membership number | Retained for 90 days after Weverse membership kit purchase or as stated in relevant Korean laws. | |
Weverse Concerts | For providing performance contents | Email address, user verification information (for connecting to Weverse Account), and purchase status of related products. | 90 days after the ends of performances (concerts, showcases, fan events, etc.). |
Weverse Albums | Service sign-up | User verification information (for connecting to Weverse Account) | For 3 months after leaving the service or period stated in relevant laws. |
Checking user information when adding album | Name and Weverse Account (email address) | ||
Phoning | Service sign-up | Nickname, and user verification information (for connecting to Weverse Account) | For 3 months after leaving the service or period stated in relevant laws. |
For Phoning chats and real-time LIVEs | Messages nickname | ||
Use of paid service | Receipt number (for in-app purchases) | ||
For all services | Event |
Prize shipping: Weverse Account (email address) and recipient information (Name, mobile phone number, and address)
Offline performance events such as fan meetings, public broadcasts, etc.: Weverse Account (email address), name, date of birth, and phone number Online performance events such as video call fan meeting: Weverse Account (email address), name, date of birth, phone number, and social media account (KakaoTalk or LINE) |
For a year after the end of events. Data of participants who did not win the event are discarded within 7 days of the winner announcement. |
Handling customer inquiries |
General inquiry: Weverse Account (email address) and the details of the customer inquiries
Purchase inquiry: Weverse Account (email address), the details of the customer inquiries, mobile phone number |
Stored for 3 years after the customer inquiry in accordance with relevant laws. | |
Transmission of advertising information for marketing | Email address, app push device information | For 3 months after deleting the account or period stated in relevant laws. | |
Information collected from all services | Cookies, service usage history (date of log-in, IP address, fraudulent usage, etc), device information (unique device identifiers and OS version), your location | For 3 months after leaving the service or period stated in relevant laws. |
[Optional items]
Service | Time of processing | Personal information Processed | Period for retention and use |
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Weverse Shop | Membership purchase | Gender | Until the expiration of Weverse Membership; the termination of Weverse Membership due to the deletion of Weverse Account service; or etc. |
Our service is not offered for children (under 14 years old for South Korean and under 16 years old for international users). If we discover that we have collected the personal information of a child, we will delete the information and cancel the user's account. If you believe that we have collected information of a child, please inform us via contact information in Article 13.
Article 4 Provision of Personal Information to Third Parties
Except in the following cases, we do not provide third parties with your personal information, unless you consent thereto or the disclosure is otherwise expressly prescribed in applicable law.
In addition, in accordance with relevant laws and regulations, we may share personal information without your consent to the extent that such sharing is reasonably related to the purpose of the collection of such personal information. In the foregoing case, we will comprehensively consider factors such as whether the sharing is related to the original purpose of collection, whether the sharing is predictable in light of the circumstances under which the personal information was collected or under usual processing practices, whether the sharing unreasonably infringes upon your interests and whether security measures such as pseudonymization or encryption have been implemented.
Article 5 Entrustment of Personal Information
When necessary for the purposes of service use, performing contractual obligations and improving member convenience, we entrust the processing of personal information to specialized service providers or utilize specialized platforms, within the scope disclosed in this Privacy Notice.
When signing the consignment contract to entrust the personal information processing, we include clauses stating the consignee's responsibilities such as the prohibition of processing personal information for purposes other than entrusted tasks, technical/administrative measures, prohibition of reconsigning, managerial and supervision of consignee, and compensations for damages, and we supervise the consignees to handle the information safely.
We will immediately disclose when there is any change in the entrusted tasks or consignees via the Notice.
Article 6 International Transfer of Personal Information
For the purposes of providing our services and enhancing users’ convenience, we may transfer and/or manage your personal information overseas as follows. The details on our international transfer of personal information are described below.
Article 7 Retention of Personal Information
If we collect any personal information from you, we comply with our internal policy to use and retain such personal information for the period during which you use our services.
For any accounts of inactive users who have not used our services for 1 year or longer after they joined membership, we separately store the personal information of such inactive users. The personal information separately stored will be retained for 4 years, after which period the information will be destroyed.
We will notify inactive account users of the following matters at least 30 days prior to the expiry of their accounts:
- The fact that personal information is disposed of, or the fact that personal information is separately stored and managed
- Date/time of destruction
- Content of personal information disposed of
In addition, if we need to preserve personal information in accordance with the provisions of applicable law or our internal policies, we will retain relevant personal information for a specified period as follows:
Article 8 Procedures and Methods of Destroying Personal Information
Once the purposes of collection and use of your personal information are achieved, we destroy your personal information in accordance with our internal policies and other applicable laws. However, personal information collected with your consent or stored in the form of electronic files will be deleted using technical means that make the records unreproducible, and personal information printed on paper such as filings or printed materials will be shredded or incinerated
Article 9 Your Legal Rights
Subject to applicable law, you may have the following rights relating to your personal information managed by us:
- The right not to provide your personal information to us (however, please note that we will be unable to provide you with the full benefit of our Sites, Apps, or services, if you do not provide us with your personal information – e.g., we might not be able to process your requests without the necessary details);
- The right to request information regarding the nature, processing and disclosure of your personal information managed by us and request access to, or copies of such personal information;
- The right to request rectification of any inaccuracies in your personal information managed by us;
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The right to request, on legitimate grounds:
- Deletion of your personal information managed by us; or
- Suspension of processing of your personal information managed by us;
- The right to have certain personal information transferred to another entity, in a structured, commonly used and machine-readable format, to the extent applicable;
- Where we process your personal information managed by us on the basis of your prior consent, the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the processing of your personal information in reliance upon any other available legal bases, as applicable); and
- The right to submit complaints to an authority in charge of protection of data regarding the processing of your personal information managed by us.
Article 10 Technical/Administrative Measures for Protecting Personal Data
When handling personal information, we take appropriate measures to keep the information safe and prevent from loss, theft, leakage, falsification, or damage, and we take technical measures as follows:
- Your personal information is protected by password and encrypted information. However, your information can be exposed to others in many ways including when you use the public internet, so you need to be responsible for protecting your own information. We are not responsible for any damages that arise from your negligence or the fundamental nature and risks of the internet.
- Your personal information is protected with a password and encrypted information by default, and important data are protected with separate security functions by encrypting files and transmitted date.
- We use vaccine programs to prevent possible damage by computer viruses, and vaccine programs are updated periodically.
- We prevent leakage and damage of personal information caused by hacking and viruses by monitoring the system 24 hours a day using a system that detects and blocks external intrusion.
We fully acknowledge the importance of your personal information, and accordingly, we have a reasonably limited number of employees handling personal information. The personnel in charge of protecting personal information conducts periodical education for the employees, putting the utmost effort to protect personal information. Also, we periodically check the compliance status of commitments stated in the policy and relevant employees, and when we detect any violation, we immediately correct and improve the issue and take necessary measures.
Article 11 Installation and Operation of Automatic Collection Tools for Personal Information and Refusal Thereof
We use cookies to store and discover information about members. Cookies are strings of small amounts of text transmitted by the website server to users’ computer browsers (e.g., Internet Explorer, Safari, Chrome, Firefox). Cookies identify each member’s computer, but do not identify individual members.
(1) Operation of Cookies
① Provide differentiated information depending on each individual’s interests
② Analyze members’ and non-members’ frequency of visits and time spent on each visit to identify members’ tastes and interests for use in targeted marketing
③ Identify the traces of browsing records of contents in which members were interested in to provide personalized services on the next visit
④ Analyze customers’ habits and use the results as criteria for service reorganization, etc.
(2) Cookie options
By adjusting the settings on their web browser, members may accept all cookies, receive notifications whenever cookies are installed, or refuse all cookies. However, if you refuse cookies, you may not be able to use certain functions of the service that require login.
You can set whether to permit cookies (on Internet Explorer) as follows:
① Go to [Tools] and [Internet Options].
② Click [Privacy].
③ Under the tab [Settings], choose the level you want from “Accept All Cookies – Low – Medium – Medium High – High – Block All Cookies.”
(3) Cookies expire when you close or log off from the browser.
Article 12 Decision-Making Standards for Additional Use and Provision of Personal Information
In accordance with Article 15(3) and Article 17(4) of the Personal Information Act of South Korea, we may additionally use or provide your personal information without your consent, in consideration of Article 14-2 of the Enforcement Decree of the Personal Information Protection Act of South Korea.
Personal information to be provided | Purpose of provision | Period for retention and use |
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Nickname used in community, W ID, content in posts | Operating and managing artist communities and sending out event announcements | For 3 months after Service withdrawal or as stated in relevant laws |
(event winner's) Email address | Community event winner announcement and winner verification | For 1 year after the event ends |
Generated information (internal identification key, device information, etc.), service usage history (date of log-in, IP address, fraudulent usage, etc.), device information (unique device identifiers, OS version), your location | Performing statistical analyses on use of platform services | For 3 months after Service withdrawal or as stated in relevant laws 항목 |
Accordingly, we have considered the below items for additional use and provision of information without the user's consent.
1. Whether the purpose of additionally using and providing the personal information is relevant to initial purpose of collecting the information.
2. Whether there is predictability about additional use and provision of personal information, based on the circumstances of collecting information or its processing practices.
3. Whether the additional use and provision of personal information violates your rights.
4. Whether security measures have been taken, such as pseudonymization or encryption.
Article 13 Data Protection Officer
In order to protect users’ personal information and handle complaints related to personal information, we have designated our Data Protection Officer as follows. Users may report all complaints related to personal information protection arising in the course of using our services to the Data Protection Officer, and we will provide prompt and sufficient responses to such reports.
- Data Protection Officer: Sung-gu Yeo
- Department responsible for processing complaint: CX/CS team
- Department responsible for information inspection request: CX/CS team
- Telephone number: 1544-0790
- Email address:
Weverse Account, Weverse, Weverse Shop, Weverse Albums, Phoning | privacy@weverse.io |
Weverse Concerts | concerts.support@kiswe.com |
Article 14 Handling of Comments and Complaints
We operate a customer services center for smooth communication and resolution of any comments and/or complaints presented by our users in connection with personal information protection. If you are a user in Korea, in the event of a dispute arising between us and you in connection with personal information protection, for which you require help regarding potential infringement upon your information, you can contact the Personal Information Infringement Report Center of the Korea Internet & Security Agency, the Cyber Bureau of the National Police Agency, or other relevant agencies.
Korea Internet & Security Agency | https://privacy.kisa.or.kr | 118 |
Personal Information Dispute Mediation Committee | https://www.kopico.go.kr | 1833-6972 |
Cybercrime Investigation Division of Supreme Prosecutors’ Office | https://www.spo.go.kr | 1303 |
Cyber Bureau of National Police Agency | https://cyber.go.kr | 182 |
Article 15 Changes in Privacy Notice
This Privacy Policy will take into effect from December 1, 2022 (KST). Please refer to the link below to see the previous version of Privacy Policy.
Privacy Policy version number: Integrated V1.0
Effective date: December 1, 2022